Whether you're a long-term supporter and feel like increasing your chances as the rollover gets higher, or you're just feeling lucky, you can purchase single tickets to enter into the draw for just one week. Each ticket costs £1 per entry. 

The draw usually takes place every Friday - Please check the countdown on the
website for specific cut off time. If you purchase after this time, you will be entered
into the following draw.

Purchase single tickets online here

You can set up an online lottery account where you can take control of your
lottery membership.

Having an online account means you now can:
• Manage your online ticket purchases.
• Find your play numbers.
• Update your personal details & marketing preferences.
• View previous transactions and tickets.
• Store payment information to easily purchase your next lottery tickets.
• Withdraw winnings into your bank account!
It is easy to set up your online account.
1. Visit www.yourhospicelottery.org.uk/my-account
2. Enter your email.
3. Once you have entered your email address, you will receive an email which will
enable you to reset your password.

Winning cheques are sent by post after the draw, so you don't need to make a claim for your prize if you win, but you can check your numbers on the Your Hospice Lottery website here

Our Your Hospice Lottery team work to recruit players from the local community. We rely on this activity to ensure we continue to sign up new players and receive this valuable income year on year. Since Covid-19, we have introduced telesales and have also recommenced face to face recruitment in venues and door to door to maintain this essential income.to maintain this essential income.

Please note calls are made Monday to Saturday between the hours of 9am and 6pm. Agents may call you a maximum of twice a day (with a minimum 4 hour gap) and a total of 6-8 times.

Outbound phone numbers are set in advance so it is easy to check whether you were indeed called by our team. Check the details of the numbers HERE.

nly those who have given consent to be contacted are called.

If you receive a call you may have opted in  on websites such as:

http://www.ukbestoffers.co.uk/, http://www.getyaoffers.co.uk, https://www.surveys.co.uk/Register, http://guess4freee.com

In every instance, the consumer will have agreed to receive calls from 3^rd parties including Charities and Hospices.

In line with data protection regulations, it is possible to request the exact opt-in journey on how your details were captured. To do so we need your contact details which we will share with the data company (via the telemarketing agent). They will then contact you directly to discuss your request.

If you are not happy to receive the call, simply advise the agent. You will be instantly added to a ‘do not call list’ and your details are removed.

You may also wish to register with the Telephone Preference Service to avoid receiving calls like these all together. This process can take up to 28 days before calls cease. TPS is the UK’s only official ‘Do Not Call’ register for landline and mobile numbers. It allows people and businesses to opt out of unsolicited live sales and marketing calls. Please visit here for more info www.tpsonline.org.uk/home

All calls, made or received (you can call them too!) by agents, are recorded.

Call agents are trained constantly to ensure the highest level of customer service is apparent. Please refer to our Canvassing Code of Practice PDF and our Canvasser Code of Conduct and Compliance.

Our lottery complies with the highest standards in quality assurance, governance, and compliance guidelines.

If you have a query about what was said, just send us an email to lottery@yourhospicelottery.org.uk with your phone number. We will be able to request a log of exactly when you were called and also listen to the actual call. We take concerns extremely seriously and will always do our best to deal with these types of queries straight away.

The reason that you have received a telephone call or email asking if you would like to join the St Helena Lottery, is that you will have agreed to the privacy policy of UK Best Offers, opting in and agreeing to receive telephone calls/emails from third parties, including charities.

All numbers are checked against the Telephone Preference Service and precautions are taken to ensure there are no breaches of PECR (Privacy Electronic Communications Regulations).

You must be 18 or over to play Your Hospice Lottery. Please play responsibly. Responsible gambling support: www.begambleaware.org. Your Hospice Lottery is wholly owned by St Helena Hospice, a hospice working with other hospices to raise much needed funds. Promoter: St Helena Hospice trading as Your Hospice Lottery. St Helena Hospice Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 4685 - www.gamblingcommission.gov.uk

St Helena Hospice is a company limited by guarantee. Registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. Your Hospice Lottery office: 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester, CO4 9AS. View Your Hospice Lottery Privacy Policy and Terms & Conditions.