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We help people in north east Essex face incurable illness and bereavement, supporting them, their families, friends and carers.

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Only 20 percent of our funding comes from the NHS, the rest is raised from the generosity and support of people like you.

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St Helena Care & Support

Our Care & Support service offers a wide range of high quality, home care services across Colchester and Tendring.

Contact the team on 01206 646 822 or email info@sthelenacareservices.co.uk. 

A St Helena Care & Support professional

We support people who pay privately for their care or though Adult Social care, means they can stay in the comfort of their own home, surrounded by your memories and routines, while getting the support they need to live well. This can include:

  • Personal care 
  • Medication support
  • Help with meals
  • Mobility assistance
  • Light housekeeping
  • Companionship

Getting started - here’s how we begin:

1. A warm conversation

We'll chat with you (and your loved ones, if you like) about your wishes, needs, and daily life. 

2. A personal care plan

Together, we’ll create a plan that reflects your needs and goals, from the small things to the important ones. 

3. Matching with a carer

We’ll introduce you to a carer (or team of carers) who fits your personality, schedule, and preferences. 

4. Your first visit 

We’ll arrive with a smile, take our time, and make sure everything feels calm, clear, and comfortable. 

Our Support - what you can expect from us:

What your care & support assistant can provide:

Press for more detail

Personal care

Helping you stay fresh, comfortable and confident: 

  • Washing, bathing or showering 

  • Dressing and undressing 

  • Hair care, shaving, oral hygiene 

  •  Continence care 

  • Skin care (non-medical) and applying lotions, we do creams that are medical

Mealtime support

Making sure you’re well-fed and hydrated throughout the day: 

  • Preparing meals and drinks 

  • Helping you to meet your nutritional and hydration needs   

  • Monitoring food intake and fluid levels 

  • Supporting dietary requirements (e.g., diabetic, soft foods)

Medication support

Helping you stay on top of your prescribed medication: 

  • Prompting or reminding you to take your medication 

  • Helping you take medication (if it’s part of your agreed plan) 

  • Recording medication taken and reporting any concerns 

Note: carers are trained to administer medications where this is needed and agreed in your care plan. 

Light housekeeping

Keeping your home clean, safe and comfortable: 

  • Tidying your living space 

  • Washing up and cleaning surfaces 

  • Light laundry and changing bed linen 

  • Emptying bins and keeping essential areas hygienic 

Practical help

Assisting with everyday tasks so you can live independently: 

  • Collecting prescriptions 

  • Helping with shopping or supporting you to shop 

  • Writing a shopping list or reading post aloud 

Mobility support

Helping you move around safely and confidently: 

  • Supporting you to get in and out of bed or chairs 

  • Assisting with walking aids (e.g. zimmer frames) 

  • Helping with safe transfers (e.g. using a hoist) 

Companionship & social support

Being a friendly face and a trusted listener: 

  • Offering companionship and conversation 

  • Supporting with hobbies or interests 

  • Encouraging social contact or mental stimulation 

  • Reading aloud, playing games, or listening to music with you 

Care & support personalised to you

Every person is unique, so the care we provide is always based on your individual care plan. This plan outlines exactly what support you want and need - from a few visits a week to multiple visits a day. 

If your needs change over time, just let us know - we’re here to help adjust your care to suit you.

Contact the team on 01206 646 822 or email info@sthelenacareservices.co.uk. 

Care & support team See our FAQ's
 
Three smiling Home Care nurses in the garden
 

We are rated by the CQC as 'Good' 

Click the button to read the full report.

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You may be referred to another one of our services below

Not only do we provide long term home care services to support people to stay well and independent at home - paid for privately or by ASC - we also provide a range of specialist services, funded by north east Essex Integrated Care Board which are free of charge.  

Referrals are made by hospitals or community health teams. 

Specialist referred services

End-of-Life care at home

We also work hand in hand with St Helena Hospice to provide care and support to people who are approaching the end of life and wish to remain at home. This care is always delivered with dignity, compassion, and respect. 

Referrals into the services are made l from hospitals or community health teams.

Night owls
Need a little extra reassurance overnight? Our Night Owls team is on the road from 11pm to 7am, offering support and peace of mind to people in their own homes throughout the night.
POPs and body brace service
If you’ve had a short hospital stay or need extra support to stay safe at home, we can help. This service offers up to six weeks of care and support while we work with you to assess your needs and plan for what comes next. 
Urgent community response service
If you’re at risk of going into hospital, we can provide up to 48 hours of care at home to help avoid that. During this time, we’ll work closely with you and others involved in your care to plan the best next steps to keep you safe and well at home.

Testimonials

"A truly caring friendly care service. The team take pride in putting the client at the centre of all tasks. They pay attention to getting the little things done exactly as the client would have done them themselves. Listening to them speaking with the client you can hear the respect they give to the client and they take time to listen, which is so important when the client needs a little extra time to think and respond sometimes. I witnessed great patience and kindness. They are a team I would trust implicitly with the people I love the most."

- family member of a client

"Totally reliable, efficient and effective care service. My sister and I feel totally confident and assured the carers are providing the best possible service to make my mum's life the best it can be. Nothing but praise for the whole package, including the online care assessment plan that allows you to see all the notes and comments from the carers and allows you to send notes to the care manager/team - it's fantastic. Very professional. I couldn't recommend them more."

- family member of a client

FAQs

Frequently asked questions about St Helena Care & Support

1. Are you registered with CQC?
St Helena Care & Support are registered with the CQC and hold a rating of Good.
2. Do you carry out background and DBS checks on staff?
Yes. St Helena Care & Support carry out enhanced DBS checks in line with our safer recruitment processes.
3. How many staff will be visiting?
The number of staff visiting can vary. We try to keep a core team so we can get to know you and your preferences and build a relationship.
4. What are the costs associated with the service and are there any set up fees?
The costs involved will vary according to the level of service requested, so please get in touch with us to discuss your needs and the associated costs.
5. Is there a minimum number of hours required?
Just one hour is our minimum required.
6. Can you take somebody receiving care out and about?
Our staff can take clients out, if it’s part of their care plan and we have assessed any risks.
7. How do I get in touch if there is a problem?
St Helena Care & Support office hours are from 7am – 10pm. For questions outside of these times please email us. 
8. How much notice do I need to give to cancel the care package?
For cancellation of your care package, we require 28 days’ notice. 
9. Can carers help with medication?
St Helena Care & Support staff can assist with medication if it has been prescribed. 
10. Do you offer overnight or live in care?
We do not offer live in care however, we will work with you to create a bespoke package 24 hours a day if needed the same applies for overnight care. 
11. How is private care different from council care?
Private care is funded and paid for by you, or if you are eligible for adult social care funded support, they will fund this.
12. Can we adjust care if needs change?
We understand people’s care and needs change; we can be very flexible with care as required and we formally review your care needs every 3 months. 
13. What happens if one of my regular carers is unavailable?
If one of your regular carers are unavailable, someone from the office will call you and let you know. 
14. How quickly can you start?
A start date is dependent on the individual’s needs and location, however the maximum wait time is seven days.
15. Can carers help with Shopping, cooking and housework?
Yes, St Helena Care & Support carers can help with shopping, cooking and housework.
16. What areas do you cover?
St Helena Care & Support cover Northeast Essex, which includes Colchester and Tendring. 
17. How will my family be kept informed?
Client and their families can have access for free to the family portal on our digital care system.
18. What training do the carers have?
St Helena Care & Support staff have a comprehensive training programme which is reviewed and refreshed regularly and in line with CQC standards, some examples include, medication administration, moving and assisting, infection control, safeguarding, mental capacity, basic life support end of life Dementia awareness, food hygiene and more. 

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We are very grateful to our donors who offer to offset some of these fees with a minor addition to their total amount. This is however completely optional and we are very grateful for your support whether or not you choose to contribute to processing fees.

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