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Hospice: 01206 845 566

SinglePoint: 01206 890 360

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What we offer

We help people in north east Essex face incurable illness and bereavement, supporting them, their families, friends and carers.

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How you can help us

A third of our funding comes from the NHS, the remaining two thirds is raised from the generosity and support of people like you.

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A SinglePoint nurse with a microphone headset sat at a computer

SinglePoint

SinglePoint is the care coordination hub for out of hospital end of life care in north east Essex, and our 24/7 advice and support helpline for people in the last year of life or those with specialist palliative care needs. SinglePoint works alongside other health and social care services such as GPs, community nurses and hospital specialists.

Members of the public, patients, relatives, carers, GPs and other medical and health and social care professionals can also get expert advice about end of life and specialist palliative care over the phone 24/7.

Throughout the night St Helena also provide the community nursing service, accessed via SinglePoint. This service supports patients with unexpected clinical issues (unplanned care) requiring nursing support, including things like blocked catheters and bowel issues. Any patients needing a referral or a request to the planned nursing care team for other care needs will need to be referred to the ESNEFT service.

For advice please phone SinglePoint on 01206 890 360.

Most cases can be dealt with over the phone, however in some circumstances a home visit can be offered if required.

The SinglePoint number can also be used for referrals into St Helena services or you can refer online. Please note that when a patient is added to the My Care Choices Register they are not automatically referred to St Helena, a separate referral is required to access our services.

HomeWard visiting a patient in their own home

Home Ward

The Home Ward, previously known as SinglePoint Virtual Ward, supports patients being cared for in their own homes with intense multiple needs at a time of crisis at the end of life. The aim of this increased support is to maintain patients in their usual place of residence by offering personal care visits and to prevent inappropriate admission to an acute setting. The service can also facilitate discharge from hospital where home is the preferred place of care.

This service is provided by Radfield Home Care in support of St Helena’s team of healthcare assistants across north east Essex. Depending on their needs, patients can be supported up to two times a day. 

Patients have access to the range of services provided by St Helena. Those caring for the patient are also supported. Physical, social, emotional and spiritual care will be recognised and supported by home ward to alleviate distress for the patient and their family.

Referral criteria

  • The patient is at end of life and requires care as recognised by a professional.
  • The patient’s preferred place of care will be their usual place of residence and they do not wish to be admitted to another place of care, including hospital.
  • The patient is in hospital with a desire to be discharged home to die and care needs are complex and unstable.
  • The patient does not have an existing care package, and is not eligible for any other funded package of care. If they do/are, then a referral should be made to St Helena and support services will be arranged in the normal way.

To refer a patient please call SinglePoint on 01206 890 360. 

Please obtain patient consent prior to making a referral. 

Radfield Home Care Night Visits:

We believe that our domiciliary night visits service, provided by Radfield Home care in support of St Helena, fills a crucial gap in the continuum of care, offering round-the-clock support to individuals and families in our community. Whether it's assistance with medication management, a safety check-in, or simply a comforting presence during the night, our dedicated team is here to provide compassionate and reliable care.

To make referrals for night visits please contact 01206 646 822 and email a referral form to nee.radfield@nhs.net or radfield@sthelena.org.uk

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Your donation, large or small, can make a big difference, giving more local people dignity and choice at the end of life.

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Processing fees

When you make a donation to St Helena Hospice, we are charged transactional fees by other companies, including fees for processing payments made to us, looking up addresses and validating bank account details.

We are very grateful to our donors who offer to offset some of these fees with a minor addition to their total amount. This is however completely optional and we are very grateful for your support whether or not you choose to contribute to processing fees.

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About Gift Aid

We are able to claim an extra 25p on every £1 on your donation amount for no extra cost to you, as long as you are a UK tax payer; have paid enough income tax or capital gains tax in that tax year; and are donating your own money. If you pay less income tax and/or capital gains tax than the amount of Gift Aid claimed on all of your donations in that tax year it is your responsibility to pay any difference. For more information about Gift Aid, please visit https://www.gov.uk/donating-to-charity/gift-aid
 

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