Hospice: 01206 845 566

SinglePoint: 01206 890 360

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A female nurse and male patient are sat opposite each other in beige sofas during a visit from St Helena Hospice in the Home team.

Hospice in the Home

More than 90% of the patients and families we care for are supported in their place of residence, such as their own home or a care home or nursing home.

We help our patients to make their own choices and live with dignity by visiting and supporting them and their families at home.

Our Hospice in the Home team includes a number of different services offering individual care and total support to local people living with incurable illness. These services exist to complement, not replace other local health and social care providers, such as GPs, community nurses and social services – and we work very closely with our colleagues at these providers to ensure the best possible care is provided to those in need.

Hospice in the Home includes:

SinglePoint is our 24/7 advice, support and care coordination hub. Our SinglePoint team can make an assessment over the phone, or visit if necessary, and help people access the support they need when they need it. Find out more about SinglePoint.

Virtual Ward provides personal care and support at home to people in the last weeks of life, helping with all hygiene needs such as washing and mouth care, as well as providing support to the family. Find out more about Virtual Ward.

Community clinical nurse specialists (CNS) or other community services can visit a patient at home to provide support when pain or symptoms are proving difficult to control or if there are complex needs.

Counsellors, family support, physiotherapists, occupational therapists and therapy assistants can also visit to provide additional emotional, practical and spiritual advice and support to help people stay as independent as possible and to improve quality of life. This includes advice on managing getting around and day to day activities.

We help people plan for future care, including the sort of care they might like and where they may want to be cared for.

Being able to be open and share these views with family and friends and with the professionals involved in an individual’s care can make staying at home more possible if that is the patient’s wish. We use the My Care Choices Register to achieve this.

St Helena is also the coordinator for all out of hospital end of life care. SinglePoint is the hub coordinating local services to make sure people are given the option of staying out of hospital if they don’t need to go in, and equally for dying people to have the option to come out of hospital and be cared for at home. Read more about the end of life coordination hub.

8,326 home visits were made from our multidisciplinary team to patients and family members last year

8,326

 

45,670 calls to our SinglePoint 24/7 advice line in the last year from people seeking our help

45,670

 
 
 
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