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St Helena Care & Support

Our Care & Support service offer a wide range of paid-for home care services, tailored to each person’s needs and preferences.

Contact the team on 01206 646 822 or email info@sthelenacareservices.co.uk. 

A St Helena Care & Support professional

Our domiciliary care (home care) means you can stay in the comfort of your own home, surrounded by your memories and routines, while getting the support you need to live well. This can include:

  • Personal care 
  • Medication support
  • Help with meals
  • Mobility assistance
  • Light housekeeping
  • Companionship

Getting started - here’s how we begin:

1. A warm conversation

We'll chat with you (and your loved ones, if you like) about your wishes, needs, and daily life. 

2. A personal care plan

Together, we’ll create a plan that reflects your needs and goals, from the small things to the important ones. 

3. Matching with a carer

We’ll introduce you to a carer (or team of carers) who fits your personality, schedule, and preferences. 

4. Your first visit 

We’ll arrive with a smile, take our time, and make sure everything feels calm, clear, and comfortable. 

Our Support - what you can expect from us:

What your care worker can provide:

Press for more detail

Personal care

Helping you stay fresh, comfortable and confident: 

  • Washing, bathing or showering 

  • Dressing and undressing 

  • Hair care, shaving, oral hygiene 

  •  Continence care 

  • Skin care (non-medical) and applying lotions 

Mealtime support

Making sure you’re well-fed and hydrated throughout the day: 

  • Preparing meals and drinks 

  • Helping you to meet your nutritional and hydration needs   

  • Monitoring food intake and fluid levels 

  • Supporting dietary requirements (e.g., diabetic, soft foods)

Medication support

Helping you stay on top of your prescribed medication: 

  • Prompting or reminding you to take your medication 

  • Helping you take medication (if it’s part of your agreed plan) 

  • Recording medication taken and reporting any concerns 

Note: carers are trained to administer medications where this is needed and agreed in your care plan. 

Light housekeeping

Keeping your home clean, safe and comfortable: 

  • Tidying your living space 

  • Washing up and cleaning surfaces 

  • Light laundry and changing bed linen 

  • Emptying bins and keeping essential areas hygienic 

Practical help

Assisting with everyday tasks so you can live independently: 

  • Collecting prescriptions 

  • Helping with shopping or supporting you to shop 

  • Writing a shopping list or reading post aloud 

Mobility support

Helping you move around safely and confidently: 

  • Supporting you to get in and out of bed or chairs 

  • Assisting with walking aids (e.g. zimmer frames) 

  • Helping with safe transfers (e.g. using a hoist) 

Companionship & social support

Being a friendly face and a trusted listener: 

  • Offering companionship and conversation 

  • Supporting with hobbies or interests 

  • Encouraging social contact or mental stimulation 

  • Reading aloud, playing games, or listening to music with you 

Care & support personalised to you

Every person is unique, so the care we provide is always based on your individual care plan. This plan outlines exactly what support you want and need - from a few visits a week to multiple visits a day. 

If your needs change over time, just let us know - we’re here to help adjust your care to suit you.

Contact the team on 01206 646 822 or email info@sthelenacareservices.co.uk. 

 
Three smiling Home Care nurses in the garden
 

You may be referred to another one of our services below

Not only do we provide long term home care services to support people to stay well and independent at home - paid for privately or by ASC - we also provide a range of specialist services, funded by north east Essex Integrated Care Board which are free of charge.  

Referrals are made by hospitals or community health teams. 

Specialist referred services

End-of-Life care at home

We also work hand in hand with St Helena Hospice to provide care and support to people who are approaching the end of life and wish to remain at home. This care is always delivered with dignity, compassion, and respect. 

Referrals into the services are made l from hospitals or community health teams.

Night owls
Need a little extra reassurance overnight? Our Night Owls team is on the road from 11pm to 7am, offering support and peace of mind to people in their own homes throughout the night.
POPs and body brace service
If you’ve had a short hospital stay or need extra support to stay safe at home, we can help. This service offers up to six weeks of care and support while we work with you to assess your needs and plan for what comes next. 
Urgent community response service
If you’re at risk of going into hospital, we can provide up to 48 hours of care at home to help avoid that. During this time, we’ll work closely with you and others involved in your care to plan the best next steps to keep you safe and well at home.

Testimonials

"A truly caring friendly care service. The team take pride in putting the client at the centre of all tasks. They pay attention to getting the little things done exactly as the client would have done them themselves. Listening to them speaking with the client you can hear the respect they give to the client and they take time to listen, which is so important when the client needs a little extra time to think and respond sometimes. I witnessed great patience and kindness. They are a team I would trust implicitly with the people I love the most."

- family member of a client

"Totally reliable, efficient and effective care service. My sister and I feel totally confident and assured the carers are providing the best possible service to make my mum's life the best it can be. Nothing but praise for the whole package, including the online care assessment plan that allows you to see all the notes and comments from the carers and allows you to send notes to the care manager/team - it's fantastic. Very professional. I couldn't recommend them more."

- family member of a client

 
 
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