British Sign LanguageConnect with a British Sign Language interpreter Work for us Call us
British Sign LanguageConnect with a British Sign Language interpreter

Hospice: 01206 845 566

SinglePoint: 01206 890 360

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What we offer

We help people in north east Essex face incurable illness and bereavement, supporting them, their families, friends and carers.

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How you can help us

A third of our funding comes from the NHS, the remaining two thirds is raised from the generosity and support of people like you.

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Deaf or hard of hearing British Sign Language (BSL) users can contact us via our website using a BSL Live button. This will connect you to a Registered BSL interpreter from the SignVideo relay service who will interpret the call. 

If you are a BSL user and wish to contact the Hospice or our SinglePoint service please use the button below to connect. 

We also have on-demand video remote interpreting which means staff will be able to communicate with deaf residents/visitors as and when needed on the spot. 

This service is provided in partnership with SignVideo and is available 24/7 365 days a year. 


Frequently asked questions

How can I get help and support?
To resolve any issues you may have, please check SignVideo's FAQ page: www.signvideo.co.uk/faq

To receive help and support, please get in touch with SignVideo's customer services:

Call SignVideo in BSL: www.customer.signvideo.me

Alternatively, email the technical support team directly - help@signvideo.co.uk
How do I use SignVideo
Here are two ways you can use SignVideo:

SignVideo Web
Click on the link/button on this page to call the service you want to reach. A SignVideo interpreter will appear on
your screen to interpret your conversation.

SignVideo App
Download the SignVideo app. Please see www.signvideo.co.uk/download for more information. When you
open the app, you will see the SignDirectory. Scroll down the SignDirectory and look for the service you want to call. Click on the button for that service and a SignVideo interpreter will appear on your screen to interpret your conversation.

 
What do I need?
To use SignVideo, you will need three things as minimum requirements:

1) A device:
You can use the SignVideo servicein the following ways:
  • Via an internet browser on a computer, laptop, tablet or smart phone
  • Via the SignVideo app on your computer, laptop, tablet or smart phone

2) A webcam:
This can be plugged in or built into your device.

3) A good internet connection:
For the best experience with SignVideo, we advise having a minimum 2mbps upload and
download internet speed. Your internet connection can be
any of the following:
  • 3G,4G,5G mobile network
  • Plugged in Broadband/ethernet
  • WiFi
With these three requirements met, you will be able to connect to our BSL interpreters easily and within an instant!

Make a difference

Your donation, large or small, can make a big difference, giving more local people dignity and choice at the end of life.

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Processing fees

When you make a donation to St Helena Hospice, we are charged transactional fees by other companies, including fees for processing payments made to us, looking up addresses and validating bank account details.

We are very grateful to our donors who offer to offset some of these fees with a minor addition to their total amount. This is however completely optional and we are very grateful for your support whether or not you choose to contribute to processing fees.

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About Gift Aid

We are able to claim an extra 25p on every £1 on your donation amount for no extra cost to you, as long as you are a UK tax payer; have paid enough income tax or capital gains tax in that tax year; and are donating your own money. If you pay less income tax and/or capital gains tax than the amount of Gift Aid claimed on all of your donations in that tax year it is your responsibility to pay any difference. For more information about Gift Aid, please visit https://www.gov.uk/donating-to-charity/gift-aid
 

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