Regional Engagement and Support Lead

Application deadline: 14th August

Job details

Regional Engagement & Support Lead - Norfolk & Waveney

This is a full time 37.5 hours per week, fixed term role until June 2026, with the possibility of extending.
The successful applicant must be able to fulfil the regional requirements of this position.

The key priorities of this role are:

• Improving Quality and Coordination of End-of-Life Care by ensuring that MCCR is used to record and share up-to-date information about patients’ needs, wishes and preferences, making this information accessible to all professionals involved in their care.
• Actively engage stakeholders from all relevant sectors (including primary, community, acute, hospice, care homes, mental health trusts, ambulance and out-of-hours services) to drive adoption and consistent use of MCCR, while addressing any barriers.
• Provide comprehensive education and training in MCCR use and to ensure staff are confident and competent. Offer ongoing support, facilitation, and resources to encourage meaningful use and avoid superficial engagement.
• Establish reliable feedback mechanisms and use regular reporting to monitor MCCR uptake, quality of data and impact on outcomes. Use data to identify areas for improvement, support quality improvement initiatives and demonstrate value.
• Promote the benefits of MCCR to all stakeholders, highlighting its role in improving patient care rather than just as an IT solution.

Location

Norfolk & Waveney

What we’re looking for

• Demonstrable experience working within health or social care settings, with an understanding of multi-disciplinary and cross-organisational working.
• Experience in delivering training, presentations or educational sessions to diverse professional groups.
• Strong IT skills, including experience with electronic patient records or digital care systems.
• Excellent verbal and written communication skills with the ability to engage and influence a wide range of stakeholders.
• Effective interpersonal skills.
• Flexible and positive.
• Responsible.
• Well organised.
• Full, valid UK driving licence.
• Self-motivated.
• Ability to work effectively under pressure, to deadlines and to prioritise workloads.
• Ability to work effectively as part of a team with good interpersonal skills.
• Demonstrable commitment to continuous professional development.
• Ability to travel independently to other sites.

Additional information